Communication Across Generations
Generations communicate differently, and those differences can create unnecessary conflict.
Participants learn:
Generational communication styles
Email, text, and workplace communication
Tone and interpretation
Giving and receiving feedback
Navigating communication differences
Conflict prevention
Communicating with supervisors and colleagues
Best for: Students, professionals, managers, and teams
Format: Live Online
Length: 2 hours
Price: $100
What You'll Walk Away With
By the end of this Masterclass, you will be able to:
Recognize how your communication style affects the way others receive and respond to you.
Understand the impact of tone, timing, body language, word choice, and delivery.
Identify communication habits that may be creating misunderstandings or unnecessary conflict.
Adjust your communication approach for different personalities, generations, environments, and situations.
Navigate difficult conversations with greater confidence and self-awareness.
Strengthen listening skills and become more intentional about how you respond.
Communicate more effectively in professional relationships, leadership situations, friendships, family interactions, and everyday life.
Communication isn't just about what you say. Your EFFECT depends on how it's received.
Required Course Materials
My book, Appearance: The First Soft Skill, is the foundational text for all Townsend EFFECT courses and is required for every Masterclass and four-week course.
Please purchase your copy before the first class because we will reference the book throughout the course.
Your Townsend EFFECT digital course workbook is included with registration and will be provided before class. It includes guided exercises, reflections, activities, and resources to help you apply what you learn.
Book sold separately.
Masterclass: Mind Your Mouth
COURSE 02
